Policy, Shipping & Returns
All our items are handmade in Australia using a high quality cotton elastine. Quality is most important to the Nappy Pants. Co Team and extensive research has gone into fabric choice to ensure both durability and comfort for our little babes.
Please ensure washing instructions outlined on our nappy pants are followed precisely. This will help to preserve original shape and colour. Please note, slight fading may occur over time. This is particularly typical in our printed material due to the use of eco-friendly pigment inks. This can be minimised by turning clothing inside out for washing, only using phosphate free detergent and always being gentle while washing (please do not scrub prints).
Please note pattern placement may vary due to the handmade nature of our product which means each product is not exactly the same.
We understand like adults, our little babes come in all different shapes and sizes. Every effort has been made to ensure our nappy pants run true to size. However, if you do believe your little babe does have extra deliciously chunky thighs please consider upsizing. For any questions in relation to size and fit please email or send a direct message to the Nappy Pants. Co Team and we will be more than happy to help.
Please choose carefully as we do not offer exchanges or refunds for sizing or change of mind purposes.
In accordance with Australian consumer law, if there is a fault with our product please contact us and we will happily replace the product.
Please send any enquiries regarding returns/exchanges to firstname.lastname@example.org
Please allow 2 days for the Nappy Pants. Co Team to process your order.
Shipping within Australia is a flat rate $3.50 (untracked) or $9.00 tracked. All items are sent through Australia post and tracking information will be made available after purchase. Unfortunately, we cannot control how long your item takes to arrive to you, we can only ensure that we do our best to have this packaged and sent to you as soon as possible to avoid any delay.
If you have an issue with the arrival of your parcel please contact us and we will endeavour to assist where possible.
Nappy Pants. Co offers worldwide shipping to all our international customers for a flat rate of $20. Please send an email to our 'online form' in the contact link below to request a time frame.
Please send any enquiries via our online form.